Disputes help to identify incorrect police records and/or data integrity issues. Our police check dispute policy helps us administer our statutory responsibilities on behalf of the Australian community and provides an opportunity for applicants to validate their police checks.
Raising a Dispute for National Police Check
Start Online National Police Check or Australian Federal Police Check
Contact us: AuthNTick Online Form Email us: AuthNTick Telephone us: 1300 288 468
While every care is taken, the accuracy of a police check depends on a number of factors and on occasion a police check is released with incorrect information. Reasons for the dispute may include:
- the incorrect identification of the
applicant - information held in police
records has not been correctly matched to the
applicant - incomplete information was provided at the time of application
Disputes must be raised when an applicant claims that:
- the police information released
does not belong to them - part of the police information does not belong to the them
- the police information belongs to the them, but the details are inaccurate
- the police information belongs
to them, but should not have been released.
AuthNTick will provide applicants with their results when:
- they ask for it
- the result contains a DCO.
Auth N Tick will guide on the way you deal with police check disputes. This information must be aligned with the requirement to accept and escalate any dispute raised by any applicant.
Auth N Tick recommends will publish the information in a way that is easily accessible to applicants, such as on your website or with the police check result.
The information detail includes:
- how the applicant can contact you if they want to dispute their result
- the dispute process (consistent with our dispute process as outlined below)
- what actions the applicant can
expect following a dispute process.
