How do I dispute check results

Disputes help to identify incorrect police records and/or data integrity issues. Our police check dispute policy helps us administer our statutory responsibilities on behalf of the Australian community and provides an opportunity for applicant’s to validate their police checks.

While every care is taken, the accuracy of a police check depends on a number of factors and on occasion a police check is released with incorrect information. Reasons for dispute may include:

  • the incorrect identification of the applicant
  • information held in police records has not been correctly matched to the applicant
  • incomplete information was provided at the time of application

Disputes must be raised when an applicant claims that:

  • the police information released does not belong to them
  • part of the police information does not belong to the them
  • the police information belongs to the them, but the details are inaccurate
  • the police information belongs to them, but should not have been released.

Auth N Tick will provide applicants with their results when:

  1. they ask for it
  2. the result contains a DCO.

Auth N Tick will guide about the way you deal with police check disputes. This information must be aligned with the requirement to accept and escalate any dispute raised by any applicant.

Auth N Tick recommends will publish the information in a way that is easily accessible to applicants, such as on your website or with the police check result.

The information detail include:

  • how the applicant can contact you if they want to dispute their result
  • the dispute process (consistent with our dispute process as outlined below)
  • what actions the applicant can expect following a dispute process.

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